Travel advisory: Indonesia AirAsia offers flexibility options for passengers flying to and from Bali during G20 summit restriction period

BALI– Indonesia AirAsia (flight code QZ) is committed to continuing to provide flight services for selected routes and times, especially for G20 Summit attendees and attendees and others traveling for essential purposes from and to bali during the period of the G20 Summit.

This follows recent government advice regarding limitations on community activities and road traffic management in balias well as operational restrictions of I Gusti Ngurah Rai Airport for regular scheduled flights during the entire period of the G20 Summit from 13 to November 17, 2022.

During this period, Indonesia AirAsia will provide flexibility options for customers who wish to readjust their departure to and from bali by changing their flight schedule to another date within 30 days of the original departure date, or by converting the value of the purchase into a credit account on Air Asia which can be used for future ticket purchases with a validity period of two years. This flexibility offer is applicable for Indonesia AirAsia flights (flight code QZ) to and from bali on November 13-17, 2022.

On the other hand, in accordance with the guidelines of the aviation authorities, Indonesia AirAsia will also limit the number of flights to and from bali at the G20 Summit. Here is a list of Indonesia AirAsia flights to and from bali which will continue to operate during the period of November 13-17, 2022:

See details at: https://newsroom.airasia.com/news/travel-advisory-g20summit-bali-en

Indonesia Air Asia flights (flight code QZ) for domestic and international connections to and from bali in the period of November 13-17, 2022 that are not listed in the table above will either be transferred to another Air Asia flight or cancelled. This will only affect Indonesia AirAsia flights, while flights to and from bali operated by AirAsia Thailand (flight code FD), AirAsia Philippine (flight code Z2) and AirAsia Malaysia (flight code AK) will continue as planned.

Passengers whose flights are affected will receive a recorded SMS or email notification at the time of ticket purchase and are entitled to an option to recover schedule change service, credit account or refund.

To benefit from the service recovery options, customers who make their purchases through the Air Asia website or Super App can access the link in the email sent by Air Asia. For customers making purchases through conventional or online (OTA) travel agents, please contact the relevant travel agents.

Customers who will continue to fly to and from bali during this period, flexible travel schedules are strongly advised to anticipate possible flight time adjustments related to operational restrictions that may arise at any time as directed by the aviation authority.

In addition, customers departing from bali it is advisable to plan to arrive at the airport much earlier, at least 3 hours before the departure time, to anticipate road access restrictions to and from the airport in bali which can arise at any time to adapt to the movement of heads of state.

Customers are also advised to check in online via the super airasia app before heading to the airport and use the check-in kiosk to reprint their boarding pass. The check-in counter service is available from 3 hours before the scheduled departure.

Air Asia urges all guests to ensure they meet travel requirements in accordance with the latest requirements set by their flight destination. For more information regarding domestic and international travel requirements to and from Indonesiaplease visit this page.

For more information please contact Air Asia customer service agents via live chat on support.airasia.com and the awesome airasia app.

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